Call Us:  020 8847 1856 

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T: 020 8847 1856
F: 020 8569 8915
E: sales@fraserstimber.com

 

Privacy Policy

PRIVACY POLICY

 

Fraser's Timber Merchants Ltd is committed to protecting your (visitors to our website, customers and suppliers) privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the GDPR. The purpose of this statement is to explain to you what personal information we collect and how we may use it.

 

Contact Details When you contact us, we need to know your details in order to contact you by email, telephone or post, whichever is most appropriate and whichever you agree to at the time. This allows us to process and fulfil your order, to take payment (we never store your payment details), to arrange delivery, to manage your account including identity and credit checks, to keep track of sales and enquiries, to keep you informed about our products and services and monitor trends in order to provide you with the products you want, to link with social media sites for marketing and record keeping purposes. You can visit and browse our website without providing your name and contact details.  Like many websites, our server logs capture details of your operating system, browser software, IP (internet Protocol) and Uniform Resource Locator (URL) including the date and time of your visit. We use a technology called ‘cookies’ to analyse how our site is used by visitors and any information collected this way can be used to identify you but you can set your browser to prevent this. You may choose to provide your contact details (name address, telephone number, email address etc.) if you do any of these things – shop online, buy or return things and sign up for news and promotions.

 Sharing your Personal Information We do not sell, rent or exchange your personal information with any third party for commercial reasons. We may transmit your details to a mailing house or other entity acting properly on our behalf, to inform you about our products. We may use other service providers for accounting, website or IT system maintenance etc.  We will only provide these companies with the information they need to provide these services and they will be bound to protect this information and store it securely. The only other time we may share your details is that if we suspect criminal activity such as a stolen payment card and in this case we will report the incident to the Police and relevant card issuing bank and other relevant authorities and we will refuse to accept orders.

Storing your Personal Information We follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access in accordance with the UK data protection legislation. We do not collect sensitive information about you, except when you specifically and knowingly provide it.  We will retain your personal information for as long as needed for legal business purposes (normally 7 years for accounting) and until you tell us you no longer want us to keep your details on file for marketing purposes.

Security We are committed to safeguarding the personal information you provide us by using the appropriate technical and organisational measures to do this. Only employees and service providers who need this information to do their jobs have access to this.

Call recording We may record some conversations for training and quality control, as evidence of conversations and for the prevention or detection of a crime such as misuse of a stolen payment card.

Your Rights You can opt out of receiving marketing information or update your personal information by contacting a member of office staff on 020 8847 1856 or emailing This email address is being protected from spambots. You need JavaScript enabled to view it. . You may make a request to view the personal information we hold about you. If you are not happy about our use of your personal information you can contact the Data Protection Authority by writing to: Information Commissioners Office, Wyclife House, Water Lane, Wilmslow Cheshire SK9 5AF Tel: 0303 123 1113

 

If you have any questions about privacy, please contact us. 020 8847 1856 begin_of_the_skype_highlighting 

 

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